Track Your Order

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TRACKING FAQS

I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS IN MY ORDER?

We ship our products from different warehouses around the world and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working to stock our warehouses, but with over 1800 products and 3 warehouse locations, it's not always possible. Rest assured, you will receive all your items.

WHY ISN'T MY TRACKING NUMBER WORKING?

Tracking numbers often work only for domestic orders, as foreign postal systems may not update package locations in our carriers' systems. International shipping usually takes between 2-6 weeks. If your order is domestic and the tracking number doesn't work, please contact us so we can ensure your items were shipped properly.

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

Once shipped, domestic delivery issues become the responsibility of USPS. You can contact USPS at (800) 275-8777 to locate your package at your local post office.